Refund policy

Last Updated: 14 February 2026

At Collo, every product is uniquely printed on demand just for you. As we do not hold inventory, we have strict guidelines regarding returns. Please review this policy carefully before making a purchase.

1. No Refund Policy

All sales are final. Because each item is custom-made to your specific order, we do not offer cash refunds to your original payment method under any circumstances. We do not offer refunds for orders where the customer refused to pay customs duties or taxes upon delivery.

2. Returns for Defects & Damages Only

We uphold high quality standards. However, if you receive an item that is defective, damaged, or if there is a printing error, we will gladly offer a free replacement.

  • Timeframe: You must contact us within 3 calendar days of delivery. Claims made after 5 days will not be accepted.

  • Proof: Please email contact@colloshop.com with your order number and clear photos and videos of the defect.

  • Resolution: Upon verification, we will ship a replacement of the exact same item immediately at no cost to you.

3. Exclusions

We do not accept returns or exchanges for:

  • Change of mind.

  • Wrong size ordered (please review our Size Guide carefully before purchasing).

  • Dislike of material or color.

  • All items must be washed according to the care instructions on the label (Cold wash, inside out). We are not responsible for damage, fading, or shrinkage caused by improper washing or drying methods.
  • We do not offer refunds for orders where the customer refused to pay customs duties or taxes upon delivery.

4. Return to Origin (RTO)

If a package is returned to us because the address provided was incorrect, incomplete, or the package was unclaimed by the customer:

  • Restocking Fee: If a package is returned to us due to an incorrect address provided by you or a refusal of delivery, a restocking and handling fee equal to the return shipping costs may be deducted from any store credit or refund issued.

  • We do not offer replacements or store credit for items returned due to incorrect addresses or failure to pay customs duties.